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Employment Opportunities

Current Openings:

Facilities Engineer

Allenberry Resort is seeking a full-time Facilities Engineer. In search of a reliable individual with a strong attention to detail and ability to multitask. Candidate must be outgoing, flexible, and patient with a commitment to listening and responding to resort guest needs.

Job Duties:

  • Perform ongoing maintenance and repairs to facility.
  • Execute preventative maintenance.
  • Follow all safety and security policies and procedures.
  • Anticipate and address guest service needs accordingly.
  • Perform other job duties as assigned.

Requirements:

  • Must have knowledge in plumbing, electrical, HVAC, general maintenance.
  • Must be a proactive self-starter, as well as possess a positive team attitude.
  • Must have a valid drivers’ license.
  • Must have a willingness to work flex shifts.
  • Must be available for emergency calls at hotel during off-duty hours.
  • Must be organized with inventory and documentation.
  • Must be able to lift 50 pounds.
  • Please complete application and return to info@allenberry.com.

As an Equal Opportunity Employer, Allenberry Resort does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, domestic violence victim status, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or because of any other status or condition protected by applicable federal, state or local law. Click Here to find out more about Equal Employment Opportunity.

Dishwasher

The Barn Restaurant at Allenberry Resort is seeking part-time and full-time dishwashers for evening shifts, weekdays and weekends.

Requirements

  • Must have reliable transportation.
  • Must have a motivated work ethic.
  • Must have physical ability to work on your feet throughout at eight-hour shift.
  • Must have ability to lift up to 50 pounds of equipment.

As an Equal Opportunity Employer, Allenberry Resort does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, domestic violence victim status, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or because of any other status or condition protected by applicable federal, state or local law. Click Here to find out more about Equal Employment Opportunity.

Front Desk/Guest Relations Agent

As a Guest Relations Agent, you’ll be responsible for the entirety of the guests’ experience. You’ll start by warmly greeting guests, checking them in and out of the property, and handling all of their luggage needs. You’ll also be responsible for preparing their rooms beforehand and keeping a trained eye on all other guest bookings and reservations. Lastly, you’ll communicate with the Housekeeping, Wait, and your Guest Relations staff on how to deliver the best customer experience over the course of their stay, and on which areas each team can improve on.

You’ll need to be a personable point of contact for property patrons, as well, and make sure certain guests (elderly guests, VIP guests, etc.) have a dedicated and personal set of services tailored to them. In addition to promoting and informing guests of all property services, amenities, and programs, you’ll also be acting as a de facto tour guide; recommending local spots to eat, sight-see, and shop. Lastly, you’ll gather and digest all customer feedback, and brainstorm ways to apply feedback to improve the guest experience.

Key Job Responsibilities:

  • Properly greet guests on arrival while overseeing all check-in and check-out procedures
  • Monitor all daily bookings, reservations, and financial transactions
  • Prepare all assigned rooms before guest check-in and organize all luggage collection and storage
  • Resolve all customer complaints, requests (in-room amenities), and concerns
  • Personalize service for disabled, elderly, young, or VIP guests
  • Coordinate and manage staff-guest communication to provide updates on guest service
  • Provide guests with thorough info about hotel services and dining options
  • Inform and recommend local dining, tourism, and shopping options to guests
  • Promote all property amenities, conveniences, and programs
  • Ensure your Guest Relations team is adhering to all standards and operating procedures
  • Provide regular reviews, progress reports, and task lists for you and your Guest Relations team
  • Communicate with Housekeeping and Wait Staff teams to provide best overall guest experience
  • Establish friendly relationships with property patrons and regulars
  • Review all avenues of guest feedback and suggest ways to improve the overall guest experience for the future

Required Qualifications:

  • Possess proven experience as a Guest Relations Agent, Hotel Manager, or similar role
  • Understand all relevant laws and best practices regarding Hotel or Property Management
  • Have previous hands-on experience with Property Management software
  • Be proficient in English and exhibit strong communication, listening, and customer service skills
  • Must be able to motivate a team to a high standard of service with strong leadership skills
  • Have a strong sense of professional responsibility and personal presentation
  • Exhibit quick multitasking and problem-solving skills

Preferred Qualifications:

  • Basic fluency or understanding of another language or other languages
  • Have earned a BSc in Hospitality Management, Tourism, Business Administration or related field

If having the responsibility of personally providing for guests and coordinating multiple teams to deliver the best guest experience appeals to you, then apply for our Guest Relations Manager position.

Application:

Employment Form

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